Diary of a Kaizen Warrior

Reflections on Lean, Kaizen, productivity and improvement from more than 30 years in the field.

With  offices so close to Mt Eden, one of our regular haunts is the award winning Circus Circus Cafe nestled in the heart of the Village.

I always enjoy the service, good food and drink here, they certainly make you feel at home and It’s a place that you will always find a smile from their staff.

The other day, it was the usual mission impossible to find a parking spot, so I took advantage of their small car park and noticed this large sign on the back door.

I often find organisations fail to communicate their vision and values well and as a colleague of mine always warns. they just become “words on the wall” that have no meaning.

So I quite like the approach Circus Circus have taken, Words on the door so it can be seen every time you walk through to start your day is perhaps more effective? I actually asked…and they all knew what it said and it must be working because they are certainly delivering on their promise!

Finally, I did giggle when I noticed the typo on “professional”, probably the worst word in the dictionary to get wrong

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

About me

Hi, I’m Richard Steel — an experienced practitioner in productivity, process improvement and continuous improvement.

I was fortunate to complete my initial Lean experiences from 1994 – 1997 with Professor Dan Jones, Toyota, Nissan and Shin-jujitsu consulting.

Over the past 30 years I’ve worked across a wide range of organisations, helping improve performance, develop capability and embed practical improvements that last.

For my current work in productivity, process improvement and capability development, visit RichardSteel.co.nz

Let’s connect