Day One – Toyota in Spades

Monday started with an orientation session to understand Japanese culture and customs. This is sage advice as you need to know these essential details to [...]

Shingo Principle “Create Value for the Customer”

This week is Shingo workshop week with my esteemed colleague Chris Butterworth running Discover Shingo Excellence in Auckland. Participants learn about the Shingo Enterprise Excellence [...]

Toyota’s True Mission – Developing People First

Whilst touring the Toyota Technology Museum in Nagoya, I spotted this display explaining Toyota’s emphasis on putting people first and Gemba philosophy. We hear time [...]