Shingo Principle “Create Value for the Customer”

This week is Shingo workshop week with my esteemed colleague Chris Butterworth running Discover Shingo Excellence in Auckland. Participants learn about the Shingo Enterprise Excellence [...]

Subliminal Marketing Coffee Style

The other day I was running a workshop at a venue which had a coffee shop as part of the function room facilities. Having return [...]

Postcard From Middlemore – I-Coffee?

With the spring finally showing it’s face and a hint of summer on it’s way I’m enjoyiong three good things at the moment. The first [...]