Shingo Principle “Create Value for the Customer”

This week is Shingo workshop week with my esteemed colleague Chris Butterworth running Discover Shingo Excellence in Auckland.

Participants learn about the Shingo Enterprise Excellence model and how behaviours determines culture.

Principles drive behaviour and as I parked my car this morning I noticed freshly painted white and yellow lines.

I also notes some freshly painted weeds that reminded me of one of the 10 Shingo principles “Create Value for the Customer”.

I’m guessing the customers are the retailers that pay their rent for use of space and parking and the landlord who is paying to maintain their assets.

Technically the paint contractor is delivering as promised but you would have thought that they would have flagged the weed issue and maybe even provided a solution?

This one may also qualify for the “not my job” award!

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